ITS Archived Alerts
Overview
The Chancellor's Office has scheduled a maintenance window for the Campus Solutions (CS) 9.2 PeopleSoft platform. The system will be unavailable on Friday, March 21, from 8:00 p.m. to midnight while a maintenance pack is applied.
Benefit: This update includes two new PeopleSoft views that remove Federal Tax Information (FTI) information.
What to Expect
Campus Solutions (CS) will be unavailable during the maintenance window. Affected applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The San Francisco State University (SFSU) Web Application server will undergo scheduled maintenance on Tuesday, March 18, 2025, from 10:00 p.m. to 10:20 p.m.
What to Expect
During this time, users will be unable to access webapps.sfsu.edu, which provides services including the following:
- 2FA Bypass Code Request
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Email Account Services
- Grade Exceptions
- Password Reset
- People Directory Search
- Pre-Requisite Roster / Permission Number
- Security Groups Management
- Security Questions Update
- SF State ID lookup
- Short Term Loan
- Select features on SFSU Gateway (Announcements, Class Schedule, Holds, To-Do List, Financial Info, and Admission Status; access to LaunchPad links will not be
impactedaffected) - Select features on the SFSU Mobile App (Upcoming Class, Holds & Alerts, To-Do List)
- University Calendar
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, March 15, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Saturday, March 8, from 4 to 8 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest Linux updates fix security vulnerabilities and improve the stability of services.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while the system reboots. Each service will be unavailable for approximately ten minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply a critical Oracle patch on the OIMPRD and IRDMPRD databases from Friday, March 7, 2025, at 5 p.m. until Saturday, March 8, 2025, at 5 p.m. These critical security updates ensure our data remains protected. During the patch process, all services connecting to the Oracle databases will be interrupted.
Benefit: Upgrading the Oracle OIMPRD and IRDMPRD databases will ensure our databases remain secure.
What Can You Expect
The following applications and services will not be available during upgrading:
- Budget AO - Executive Dashboard (Tableau Cloud)
- Division of Student Life (DSL) GatorX DataMart
- Metro College Data Feed to SalesForce Cloud
- Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
- The Oracle Identity Manager (OIM) Provisioning System
- University Advancement CRM DataMart (BlackBaud Cloud)
- WebFocus Reporting Services - Dept of IR
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will enable Box AI for Box documents and notes for all SF State-managed Box users on Saturday, March 1, 2025. Enabling Box AI for documents and notes allows users to quickly extract key information, summarize content, and gain insights from their documents by asking natural language questions directly within Box.
What Can You Expect
New Box AI functionality will be available in Box.com.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for the campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur on Friday, February 28th, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This maintenance will apply updates to the annual 2025-26 Cal ISIR.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will upgrade Palo Alto Network’s GlobalProtect VPN software to the latest version of 6.2.5 on Friday, February 28th from 8 p.m. until 9 p.m.
Benefit: This maintenance will ensure our campus remains secure by improving GlobalProtect security features.
What Can You Expect
After the upgrade, users connecting to GlobalProtect will be prompted to download and upgrade to the latest version of GlobalProtect software.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
All issues affecting Box services have been fully resolved. Users should now be able to access and use Box without any disruptions.
What Can You Expect
All Box features should be operating normally.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
ITS is aware of a service interruption with Box. Multiple Box services are experiencing technical difficulties that may impact your ability to work effectively within the service. We will provide updates as we learn more.
What Can You Expect
Users may be unable to access certain features within Box such as:
- Editing documents in Box.com
- Editing documents in the Box drive
- Downloading/uploading documents to Box.com
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.