ITS Archived Alerts
Overview
ITS will apply a critical Oracle patch on the OIMPRD and IRDMPRD databases from Friday, December 6, 2024, at 5 p.m. until Saturday, December 7, 2024, at 5 p.m. These critical security updates ensure our data remains protected. During the patch process, all services connecting to the Oracle databases will be interrupted.
Benefit: Upgrading the Oracle OIMPRD and IRDMPRD databases will ensure our databases remain secure.
What Can You Expect
The following applications and services will not be available during upgrading:
- Budget AO - Executive Dashboard (Tableau Cloud)
- Division of Student Life (DSL) GatorX DataMart
- Metro College Data Feed to SalesForce Cloud
- Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
- The Oracle Identity Manager (OIM) Provisioning system
- University Advancement CRM DataMart (BlackBaud Cloud)
- WebFocus reporting services - Dept of IR
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Microsoft is currently experiencing a significant service interruption with Microsoft 365. Multiple Microsoft services are experiencing technical difficulties that may impact your ability to work with and access these features. Microsoft has identified a recent change in its infrastructure as the root of the issue and is working to deploy a fix.
What Can You Expect
During this incident, you may experience issues with:
- Email access (Outlook desktop, mobile, and web)
- Microsoft Teams functionality
- Calendar management
- Creating meetings and events
- File sharing and collaboration tools
- Microsoft Copilot features
ITS will send updated communications on the status of this issue as we know more.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
ITS has completed applying critical Oracle security updates to the Oracle databases. ITS teams worked to test functionality and connections and officially confirm that all applications are accessible and running efficiently.
What Can You Expect
Applications such as Class Schedule, Email Account Services, and University Calendar are working as expected.
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Transact will perform required maintenance on the SFSU OneCard system, which resides at SF State, on Monday, November 25 from 8:30 a.m. until 2:30 p.m. Transact and all linked services will be down during this maintenance window.
Benefit: This upgrade adds system enhancements and improves the security and reliability of the OneCard system.
What Can You Expect
The SFSU OneCard system and various Integrations will be unavailable during the maintenance window.
Integrated systems that are impacted include:
• Campus Meal Plans
• eAccounts
• Fill Stations
• Flowbird (Parking Lot Kiosk System)
• Follett Bookstore System
• Innosoft Fusion
• Micros Systems (Cash Registers)
• OneCard Clipper Integration
• Online Photo Submission
• Pinnacle Door Control Updates (The doors will still function, but users will not be able to make changes to the system during this time.)
• Sequoia Systems (Cash Registers)
• Sodexo updates
• StarRez updates
• Transact Mobile Ordering
• TruCredential (for ID Card creation)
• Uniprint
• Xerox Machines
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply a critical Oracle patch to the PROD database from Saturday, November 23, at 7 a.m. through Sunday, November 24, at 7 a.m. These critical security updates ensure our data remains protected. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle PROD will ensure our databases remain secure.
What Can You Expect
The following applications and services will not be available during upgrading:
• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Directory Search
• Email Account Services
• Grade Exceptions
• Refresh production data and material views
• Password Change / Reset
• Pre-Requisite Roster
• SF State ID lookup
• Short Term Loan
• University Calendar
• Zeus Test
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, November 16, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Saturday, November 16, from 4 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest security updates and bug fixes will improve the security and reliability of the Linux servers and associated services.
What Can You Expect
During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will perform system maintenance on OnBase from Friday, November 15th, at 5 p.m. until Sunday, November 17th, at 5 p.m.
Benefit: This maintenance is necessary to ensure optimal operations and enhanced security in OnBase.
What Can You Expect
During the maintenance window, OnBase will be unavailable to users. After the configuration change, the web and unity clients will not be affected; however, some thick client users with access to multiple departments may have issues working with documents outside their primary department. Users should use the web or unity clients to access, update, and re-index documents when working with multiple departments.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, November 8th, ITS will upgrade the wireless controller per the vendor's recommendation.
Benefit
The upgrade will address performance issues on the Campus Wireless Network.
What Can You Expect
Campus Wi-Fi service will be down during the maintenance window from 10:00 p.m. to midnight on Friday, November 8th, 2024.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
On Friday, November 1, 2024, through Sunday, November 3, 2024, ITS will apply updates to the FABS-DBP operating system.
Benefit: The latest Windows operating system (OS) features address vulnerabilities and errors in Windows and associated software. The newer OS will be up to date with security and critical updates, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while the FABS-DBW OS is redeployed and rebooted to the new host.
The following applications and services will not be available during patching:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term loan
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.