Overview
Beginning Wednesday, January 8, at 7 p.m. until Thursday, January 9, 2025, at 1 a.m., ITS will upgrade ServiceNow, the university's ticketing software, from Vancouver to the new Xanadu release.
While this upgrade introduces new enhancements, the user experience will remain unchanged. If you would like to learn more about the Xanadu release, you can use this link. If you want to view Xanadu's complete set of feature updates, please click here.
What Can You Expect
To prevent data loss, users should avoid logging into ServiceNow during the upgrade. However, they can log in to ServiceNow using the same URL as before: https://sfsu.service-now.com/.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.