ITS Archived Alerts
Overview
On Saturday, April 6, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, March 29th, from 10 p.m. until midnight, ITS will upgrade the campus wireless infrastructure to a new operating system for increased security.
Benefit: This upgrade will reduce security vulnerabilities on the campus wireless network.
What Can You Expect
During the maintenance window, users will be unable to connect to the campus WiFi network.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Beginning Friday, March 22nd, at 10 p.m. and running through Saturday, March 23rd, at 2 a.m., ITS will migrate the Wi-Fi authentication system to the latest hardware and operating system.
Benefit: This upgrade will provide better system performance and network security.
What Can You Expect
Campus Wi-Fi services, including SFState and Eduroam, will not be available during the maintenance window until the migration is complete. Wi-Fi in residential areas will not be interrupted.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Microsoft resolved the Teams service issue that affected mobile and desktop clients.
What Can You Expect
MS Teams mobile and desktop clients should be working as expected.
You might be asked to re-authenticate when starting the client.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS is working on an issue affecting Microsoft Teams mobile and desktop clients. Users are seeing a prompt to install InTune Portal applications.
What Can You Expect
ITS is working to identify and resolve the root cause of this error.
In the meantime, please temporarily switch to MS Teams for the web at this link: https://www.microsoft.com/en-us/microsoft-teams/log-in.
Using Teams on the web should allow users to use Teams as usual. Do not install the InTune Portal app. ITS will continue to update users as we learn more.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The SF State Web Application server (webapps.sfsu.edu) will undergo a scheduled maintenance on Thursday, March 21, 2024, from 10 - 10:20 p.m. The purpose of this maintenance is to reset the database password for the applications that run on the SF State Web Application server (webapps.sfsu.edu).
What Can You Expect
During the maintenance window, users will not be able to access webapps.sfsu.edu, which provides services to the following:
- 2FA Bypass Code Request
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Email Account Services
- Grade Exceptions
- Password Reset
- People Directory Search
- Pre-Requisite Roster / Permission Number
- Security Questions Update
- Security Groups Management
- SF State Gateway such as Announcements, Class Schedule, Holds, To Do List, Financial Info and Admission Status (access to LaunchPads and Links will not be impacted)
- SF State ID lookup
- Short Term Loan
- University Calendar
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, March 16, 2024, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Beginning Friday, March 15, 2024, ITS will apply critical Oracle patches to the FPPRD & FWPRD databases. These critical security updates ensure our data remains protected. The maintenance will run until Sunday, March 17, 2024, at 5:00 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle FPPRD & FWPRD will ensure our databases remain secure.
What Can You Expect
The following applications and services will not be available during upgrading:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term loan
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will upgrade the campus DNS infrastructure on Monday, March 11th, from 10 p.m. to midnight.
Benefit: Upgrading the campus DNS servers will increase capacity and improve performance capabilities.
What Can You Expect
During this time, users may experience slower name resolution, which may cause issues like web pages to load more slowly or stall during loading.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview:
Beginning Friday, March 8, 2024, ITS will apply critical Oracle patches to the PROD & IRDMPRD databases. These critical security updates ensure our data remains protected. The maintenance will run until Saturday, March 9, 2024, at 5:00 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle PROD & IRDMPRD will ensure our databases remain secure.
What Can You Expect:
The following applications and services will not be available during upgrading:
- Academic Senate Voting
- Budget AO - Executive Dashboard (Tableau Cloud)
- CEL Shopping Cart
- Class Schedule
- Data refresh for HR_INTERFACE object
- Data refresh for OneCard
- Data refresh for some OnBase MVs
- Directory Search
- Division of Student Life (DSL) GatorX DataMart
- Email Account Services
- Grade Exceptions
- Metro College Data Feed to SalesForce Cloud.
- MV refresh for Academic Technology
- MV refresh for Follett Bookstore
- MV refresh for usage of Web Team, such as those CR objects
- Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
- Password Change / Reset
- Pre-Requisite Roster
- SF State ID lookup
- Short Term Loan
- University Advancement CRM DataMart (BlackBaud Cloud)
- University Calendar
- WebFocus reporting services - Dept of IR
- Zeus Test
Support:
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.