Alerts

Having issues with any of these services? Check the system status below.

 

Overview

ITS will be performing required maintenance on the SFSU OneCard system, which resides at SF State, on Thursday, May 30th, from 8 to 9 p.m. The OneCard system will be unavailable during this time.

 

Benefit: This upgrade will improve both security and reliability of the OneCard system.

 

What Can You Expect

 

The SFSU OneCard system and various Integrations will be unavailable during the maintenance window.

 

Integrated systems which could be impacted include: 

  • Campus Meal Plans 
  • eAccounts 
  • Fill Stations 
  • Flowbird (Parking Lot Kiosk System) 
  • Follett Bookstore System 
  • Innosoft Fusion 
  • Micros Systems (Cash Registers) 
  • OneCard Clipper Integration 
  • Online Photo Submission 
  • Pinnacle Door Control updates (doors will still function, but no changes can be made to the system) 
  • Sequoia Systems (Cash Registers) 
  • Sodexo updates 
  • StarRez updates 
  • Transact Mobile Ordering 
  • TruCredential (for ID Card creation) 
  • Uniprint 
  • Verifone v300c
  • Xerox Machines

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

Beginning Friday, May 24, 2024, ITS will apply critical Oracle patches to the OIMPRD and IRDMPRD databases. These critical security updates ensure our data remains protected. The maintenance will run until Saturday, May 25, 2024, at 5:00 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

 

Benefit: Upgrading the Oracle OIMPRD and IRDMPRD will ensure our databases remain secure. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

 

• Budget AO - Executive Dashboard (Tableau Cloud)

• Division of Student Life (DSL) GatorX DataMart

• Metro College Data Feed to SalesForce Cloud

• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud

• The Oracle Identity Manager (OIM) Provisioning system

• University Advancement CRM DataMart (BlackBaud Cloud)

• WebFocus reporting services - Dept of IR

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 


Overview 

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, May 18, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.  

 

What Can You Expect 

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes. 

 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

 


Overview

ITS will upgrade the OnBase Production Oracle Database at 5 p.m. Friday, May 17, and conclude the upgrade and testing/verification by 5 p.m. Sunday, May 19, 2024.

 

Benefit: Increased security, support, and preparation for future OnBase upgrades.

 

What Can You Expect

OnBase will be unavailable during the upgrade. At 5 p.m. Friday, any active users will be disconnected. OnBase will be back up and working by 5 p.m. Sunday, May 19.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.