Alerts

Overview 

Information Technology Services (ITS) will perform required security maintenance on the San Francisco State University (SFSU) OneCard system, on Friday, November 24, 2025,from 8:30 a.m. to 9 a.m. The OneCard system and Transact will be unavailable during this maintenance window.  

Benefit  

This upgrade will enhance both the security and reliability of the OneCard and Transact systems. 

What to Expect 

The SFSU OneCard system and its integrated services will be unavailable during the maintenance window.  

Impacted Integrated Systems:  

• Campus Meal Plans  
• eAccounts  
• Fill Stations  
• Follett Bookstore System  
• Innosoft Fusion  
• Micros Systems (Cash Registers)  
• OneCard Clipper Integration  
• Online Photo Submission  
• Pinnacle Door Control updates (doors will still function, but no changes can be made to the system)  
• Sequoia Systems (Cash Registers)  
• Sodexo updates  
• StarRez updates  
• Transact Mobile Ordering  
• TruCredential (for ID Card creation)  
• Uniprint 
• Verifone V200c POS Devices 
• Xerox Machines 

 
 
Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.  

Overview 

Information Technology Services (ITS) will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases from Friday, November 21, at 5 p.m., through Saturday, November 22, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable.  

Benefits 

Upgrading the OIMPRD and IRDMPRD databases will strengthen security and ensure continued protection of SFSU data.  

What to Expect 

The following applications and services will be unavailable during the maintenance period:  

• The Oracle Identity Manager (OIM) Provisioning system 
• WebFocus reporting services - Dept of IR 
• Metro College Data Feed to Salesforce Cloud 
• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud 
• Division of Student Life (DSL) GatorX DataMart 
• University Advancement CRM DataMart (BlackBaud Cloud) 
• Budget AO - Executive Dashboard (Tableau Cloud) 

Support 

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.  

Overview 

Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, November 15, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.  

What Can You Expect 

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window. 

Support 

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.  

Overview

Information Technology Services (ITS) will apply an update to Qualtrics XM, the campus’s survey software, on Sunday, December 7, 2025. This update will ensure the university is following the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), complying with their privacy laws and data minimization requirements. 

 Rationale

1. California law defines IP addresses and geolocation as personal information. Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), data collection must be limited to what is necessary for the intended purpose (Civil Code §1798.100(c)).

2. Anonymity and Compliance

Disabling automatic IP and geolocation tracking reduces the likelihood of collecting identifiable data without notice. This supports compliance with legal requirements for user notice, consent, and opt-out options.

3. Bias Prevention in Survey Design

Excluding IP and geolocation data from default collection limits the introduction of unintended variables during analysis and prevents the use of location-based information as an interpretive factor unless explicitly required.

What to Expect

All campus-wide Qualtrics surveys will no longer collect IP addresses or geolocation data by default. Users who have a valid need to collect such data can override the default anonymization policy by disabling the "Anonymize Responses" option in their survey settings.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.