Alerts

Having issues with any of these services? Check the system status below.

 

Box

https://status.box.com/

DocuSign

https://status.docusign.com/

Duo (2FA)

https://status.duo.com/

Office 365 (includes Teams)

https://twitter.com/MSFT365Status

Pantheon (Drupal)

https://status.pantheon.io/

Qualtrics

https://www.qualtrics.com/status/

Zoom

https://status.zoom.us/

FABS-DBW Operating System Upgrade (September 20th – September 22nd, 2024)

Overview

On Friday, September 20th through Sunday, September 22nd, ITS will apply updates to the FABS-DBW operating system.

 

Benefit: The latest Windows operating system (OS) features address vulnerabilities and errors in Windows and associated software. The newer OS will be up to date with security and critical updates, reducing the risk of exploitation by malware or hackers.

 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while the FABS-DBW OS is redeployed and rebooted to the new host. 

 

The following applications and services will not be available during patching:

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Oracle Database Maintenance (Friday, September 20, 2024 – Saturday, September 21, 2024)

Overview

ITS will apply a critical Oracle patch to the PROD database beginning on Friday, September 20, 2024, at 5 p.m. through Saturday, September 21, 2024, at 5 p.m. These critical security updates ensure our data remains protected. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

 

Benefit: Upgrading the Oracle PROD will ensure our databases remain secure. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Data refresh for HR_INTERFACE object
  • Data refresh for OneCard
  • Data refresh for some OnBase MVs
  • Directory Search
  • Email Account Services
  • Grade Exceptions
  • MV refresh for Academic Technology
  • MV refresh for Follett Bookstore
  • MV refresh for usage of Web Team, such as those CR objects
  • Password Change / Reset
  • Pre-Requisite Roster
  • SF State ID lookup
  • Short Term Loan
  • University Calendar
  • Zeus Test

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 


Monthly Windows Update (Saturday, September 14, 2024, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, September 14, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers. 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Oracle Database Maintenance (Friday, September 13, 2024 – Saturday, September 14, 2024)

Overview

ITS will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases. These critical security updates ensure our data remains protected. The maintenance will run from Friday, September 13, at 5 p.m. through Saturday, September 14, at 5 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

 

Benefit: Upgrading the Oracle PROD will ensure our databases remain secure. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

 

• Budget AO - Executive Dashboard (Tableau Cloud)

• Division of Student Life (DSL) GatorX DataMart

• Metro College Data Feed to SalesForce Cloud

• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud

• The Oracle Identity Manager (OIM) Provisioning System

• University Advancement CRM DataMart (BlackBaud Cloud)

• WebFocus Reporting Services - Dept of IR

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 


Campus Solutions (CS) 9.2 Production Downtime (September 13, 2024, 8 p.m. - midnight)

Overview

The Chancellor's Office (CO) has scheduled a downtime maintenance window for the campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur Friday, September 13, from 8:00 p.m. to midnight while the CO works to apply a maintenance pack upgrade.

 

Benefit:

This updated patch includes the following items:

  • 2023-2024 Annual Financial Aid Database (FADB) Updates
  • 2025-2026 Annual Cal State Apply Maintenance 
  • 2024-2025 Financial Aid REGS 3 FISAP Reporting
  • 2024-2025 Middle Class Scholarship (MCS) Enrollment Reporting Updates
  • Update to the California Promise Qualifications process to look at Cal State Apply data for qualification criterion

 

 

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

 

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.