ITS Archived Alerts
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases from Friday, November 21, at 5 p.m., through Saturday, November 22, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable.
Benefits
Upgrading the OIMPRD and IRDMPRD databases will strengthen security and ensure continued protection of SFSU data.
What to Expect
The following applications and services will be unavailable during the maintenance period:
- The Oracle Identity Manager (OIM) Provisioning system
- WebFocus reporting services - Dept of IR
- Metro College Data Feed to Salesforce Cloud
- Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
- Division of Student Life (DSL) GatorX DataMart
- University Advancement CRM DataMart (BlackBaud Cloud)
- Budget AO - Executive Dashboard (Tableau Cloud)
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
TO: IT Announce
SUBJECT: Qualtrics Service Restored Again – November 6, 2025
Overview
Information Technology Services (ITS) has confirmed that the recent issue affecting Qualtrics has been resolved this evening. Users should now be able to access their accounts and use Qualtrics features without interruption.
What Can You Expect
Qualtrics service is operating as expected. ITS will continue to monitor the application and provide updates if any further issues arise.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Jon Sehmer
Director, Service Management
Information Technology Services
Overview
The Chancellor's Office (CO) has scheduled a maintenance downtime window for the campus PeopleSoft platform, Campus Solutions (CS) 9.2. The downtime will occur on Friday, November 7th, from 8:00 p.m. to midnight, while the Chancellor's Office applies a non-baseline patch update.
Benefit
2024-25 updates to Financial Aid Database (FADB)
What to Expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- CPaGE Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, November 15, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will apply out-of-band (OoB) Windows security and critical updates to Windows servers on Saturday, November 1, 2025, from 6 p.m. to midnight. An out-of-band (OoB) update is an emergency patch released by Microsoft outside the regular monthly schedule to fix critical issues such as security vulnerabilities or system errors. These updates address known vulnerabilities and improve system stability, helping protect against malware and other security threats.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Saturday, November 1, from 4 to 8 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on Linux servers.
Benefit
The latest Linux security patches fix vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each service is rebooted. Each service is expected to be unavailable for less than 15 minutes.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will perform maintenance on the OnBase Production Environment on Thursday, November 6, 2025, from 8 p.m. to 8:30 p.m.
Benefit
This maintenance will enhance security for accessing OnBase.
What to Expect
OnBase users may be disconnected from any active sessions during the nighttime maintenance window and may need to re-login to OnBase.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
The Chancellor's Office (CO) has scheduled a maintenance downtime window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2. The downtime will occur on Friday, October 31,from 8:00 p.m. to midnight, while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
Improves accuracy and reliability of financial aid processing by updating Cal ISIR records for 2026–27 and enhancing MCS enrollment and payment validation.
What to Expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- CPaGE Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
ITS will be deploying updated ServiceNow email notification templates for Incident and Task tickets. This update focuses on improving the overall layout and readability of email notifications sent from ServiceNow.
Notifications impacted include:
- Ticket Opened
- Comment Added
- Completed / Resolved
These updates will not change how notifications are triggered or who receives them—only the formatting and presentation of the messages.
Benefit
The updated templates improve the clarity, consistency, and readability of ServiceNow notifications, making it easier for users to quickly understand ticket updates and next steps.
What to Expect
No disruption to ServiceNow functionality is expected. The standard ITS Service Desk signature has been removed to give agents flexibility to include their own closing in ticket communications.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, October 18, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.