ITS Archived Alerts
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, February 18, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur Friday, February 10th from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
Enhancements will be made to the auto post-transfer credit process, a refresh to the CSU employee’s table, as well as external organization updates.
What Can You Expect
Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.
Affected applications include:
- E-Trac
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview:
Twilio’s FLEX and SMS messaging services have both fully recovered.
What Can You Expect:
All of Twilio ACDs and SF State’s Guest WiFi should work normally now.
Support:
If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview:
Twilio is currently experiencing outages to several of their services, 2 of which impact SF State:
1. Twilio’s FLEX service, used for Automatic Call Distribution (ACD) services, is experiencing intermittent disruptions.
2. Twilio’s SMS messaging service is also experiencing intermittent issues.
What Can You Expect:
Twilio’s FLEX service issues impact the following SF State team’s ACD services: Undergraduate Advising Center (UAC), Bursar’s Office, Academic Technology, CAPS-Counseling, Graduate Division GRAD (DIV), Registrar Staff, SAEM-Admissions, SAEM-DARS, SAEM-FinancialAid, SAEM-IntlAdmissions, SOS_Outreach, SOS_Tours, and Veterans Queue. These impacted teams may not be able to use their ACD service until Twilio restores FLEX services fully.
Twilio’s SMS messaging service is one of the authentication methods on SF State’s Guest WiFi. Users of SF State Guest WiFi can alternately use an email address when authenticating on SF State Guest WiFi. Twilio’s SMS messaging service using AT&T cellular network in the United States is also currently not working. Therefore, any user trying to connect to SF State Guest WiFi and using AT&T cellular service for SMS authentication may experience problems.
Twilio has not advised an estimated time of restoration (ETR) for their FLEX or SMS services. ITS will provide updates as we receive them from Twilio.
Support:
If you experience issues or have questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS is aware that users may be unable to access the Exchange Online service using Outlook on the web due to an outage in Microsoft services. This issue could potentially impact any user using the OWA web client.
What Can You Expect
Outlook on the web might not be working for some users. Microsoft is aware of the current issue and is working to restore the service as soon as possible. While this issue is being resolved, users can utilize desktop or mobile versions of Outlook. We are sorry for any inconvenience this issue may cause.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS is aware of unexpected impacts on student applicants while trying to access SF State web resources due to implementing the New Single Sign-On (SSO) Password Reset Services.
What Can You Expect
ITS is restoring all SF State IT services using (SSO) to their previous configuration, and no further service disruptions are expected. Users do not need to take any action at this time.
Support
If you have any questions or need assistance, please contact the ITS Service Desk at service@sfsu.edu, 415-338-1420, or submit a ticket at https://its.sfsu.edu/support.
Overview
Transact will be performing vendor-required maintenance on the SFSU OneCard system, which resides at SF State, on Thursday, January 19, 2022 from 8:00 a.m.-5:00 p.m. The OneCard system will be unavailable during this maintenance. This upgrade addresses system issues present since May 30, 2020, adds system enhancements and improves security and reliability.
What Can You Expect
The SFSU OneCard system and various Integrations will be unavailable during the maintenance. Integrated systems which could be impacted include:
- Campus Meal Plans
- eAccounts
- Fill Stations
- Flowbird (Parking Lot Kiosk System)
- Follett Bookstore System
- Innosoft Fusion
- Micros Systems (Cash Registers)
- OneCard Clipper Integration
- Online Photo Submission
- Pinnacle Door Control updates (doors will still function, but no changes can be made to the system)
- Sequoia Systems (Cash Registers)
- Sodexo updates
- StarRez updates
- Transact Mobile Ordering
- TruCredential (for ID Card creation)
- Uniprint
- Xerox Machines
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, January 14, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Tuesday, January 10, 2023, Information Technology Services (ITS) will implement improvements to the SF State Azure Single Sign-On (SSO) Global Login and Password Reset services that will improve both the application’s reliability and security.
What Can You Expect
At this time, no action is required. All SF State IT services will remain operational without any service disruption. In addition to reliability and security improvements, users can also anticipate a new and improved look and feel for the Global Login and Password Reset services. This change will modernize the overall appearance of the two-factor authentication (2FA) prompt.
Support
If you have any questions or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420, or submit a ticket: https://its.sfsu.edu/support.
Overview:
ITS will be performing a hardware upgrade to Network switch sfs-hen-842-sw-1 on Tuesday, January 10, 2023, from 8:00 a.m. – 10:00 a.m. The upgraded switch hardware will be more secure than the current switch, which has been diagnosed as no longer effective by the vendor.
What can you expect:
Some network connections (wired, wireless, and VoIP phones) on the 7th and 8th floors of the Hensill Hall building may be down briefly during the maintenance window. Not all connections on the 7th and 8th floors of Hensill Hall will be impacted. This maintenance will impact no other additional floors.
Support:
If you have questions or are experiencing issues outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu.