ITS Archived Alerts
Overview
On Friday, July 21, 2023, ITS will apply upgrades to the Oracle 19C Database on the IRDMPRD database. These upgrades ensure our data remains protected. The maintenance window will run from Friday, July 21, 2023, 5:00 p.m. until Saturday, July 22, 2023, 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases during the upgrade installation.
Benefit:
This enhancement will ensure that we maintain highly secure Oracle databases.
What Can You Expect
The following applications and services will not be available during updating:
- WebFocus Reporting Services - Department of Institutional Research
- Metro College Data Feed to the SalesForce Cloud
- Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
- Division of Student Life (DSL) GatorX DataMart
- University Advancement CRM DataMart (BlackBaud Cloud)
- Budget and Operations - Executive Dashboard (Tableau Cloud)
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled an urgent downtime maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur today, Friday, July 7, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This downtime will apply updates to the Middle Class Scholarship enrollment reporting process.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The issue with the Avaya Workplace, resulting in a voicemail service disruption to users, has been resolved.
What Can You Expect
The Avaya voicemail system should be functioning normally.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
We are experiencing an issue with the Avaya Workplace, resulting in a voicemail service disruption to users. ITS is working correctly with Avaya to address the problems.
What Can You Expect
During the service disruption with our Avaya Voicemail system, the following features may not be available:
- Storing new voicemails
- Changing voicemail passwords
- Unlocking voicemail boxes
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The issues causing connectivity issues on campus with CENIC have been resolved.
What Can You Expect
All services should be working normally at this time.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Our internet provider CENIC is experiencing a network issue causing connectivity connections on campus.
What Can You Expect
You may experience some issues connecting your devices until this issue is resolved. ITS will provide you with updates as we acquire them.
Services Impacted could include:
Box
ServiceNow
Virtual Private Network (VPN)
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, June 24, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, June 23, 2023, from 5 p.m. until 8 p.m., Information Technology Services (ITS) will update the OS/Oracle configuration maintenance for the IRDMPRD database. These updates ensure our data remains protected. There will be an interruption to all services that connect to the Oracle databases while updating the maintenance.
Benefit:
Implementing these updates will ensure our database operates in a secure environment.
What Can You Expect
The following applications and services will not be available during updating:
- WebFocus reporting services – Department of Institutional Research
- Metro College Data Feed to SalesForce Cloud
- Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
- Division of Student Life (DSL) GatorX DataMart
- University Advancement CRM DataMart (BlackBaud Cloud)
- Budget AO - Executive Dashboard (Tableau Cloud)
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2). The downtime will occur on Friday, June 16, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
- Update to the 2023-2024 Financial Aid Year Common Origination and Disbursement (COD)
- Update of dependency status displayed when “Expected Family Contribution” (EFC) is returned
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
To ensure continued security, ITS will replace the old end-of-support firewalls with a new set on June 16, 2023, from 10:00 p.m. until midnight.
What to Expect
The following campus services will not be available during the maintenance window.
1. DNS (Domain Name System) service for Campus WiFi and wired network
2. DHCP (Dynamic Host Configuration Protocol) service for Campus WiFi and wired network
3. Accessing the internet using campus DNS service
4. Services or servers hosted at the campus data center
Benefit:
Installing the new firewalls will ensure better performance for the data center.
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.