ITS Archived Alerts
Overview
ITS has resolved all known issues impacting Wi-Fi on campus.
What Can You Expect
The Wi-Fi network should be working as normal.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS is aware that some users may be unable to connect to the campus Wi-Fi network. ITS is investigating the root cause and proactively opened a support case with the vendor Aruba Networks.
What Can You Expect
The Wi-Fi network might be inaccessible for some users at this time. Users unable to connect to WiFi are advised temporarily to use a wired connection. We are sorry for any inconvenience this issue may cause. We will update you as soon as possible once we have more details.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, March 24, 2023, from 8 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This patch update includes fixes to Financial Aid’s 2023-24 ISIR-Expected Family Contribution (EFC) federal methodology.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, March 18, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, March 10, 2023, from 8 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This patch includes a bug fix around the processing of 2022-23 Middle-Class Scholarships and ensures former students can access their Unofficial Transcripts via the Student Center.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Beginning Friday, March 3, 2023, at 5:00 p.m. until Saturday, March 4, 2023, at 5:00 p.m., ITS will conduct a server migration to OS version Oracle Linux 8 which will be applied to the IRDMPRD database. There will be an interruption to all services that connect to the Oracle databases while the update is being applied.
Benefit:
This update will ensure there is support for the Oracle Linux server version.
What Can You Expect
The following applications and services will not be available during the upgrade process:
-
Institutional Research (IR) WebFocus Websites (https://ir.sfsu.edu/course-data)
-
Metro College Data Feed to SalesForce Cloud
-
Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
-
Division of Student Life (DSL) GatorX DataMart
-
University Advancement CRM DataMart (BlackBaud Cloud)
-
Budget AO - Executive Dashboard (Tableau Cloud)
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime was initially planned for February 10, 2023, and will now occur Friday, March 3, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This change will enhance the auto post-transfer credit process, refresh the CSU employee's table, and provide external organization updates.
What Can You Expect
Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.
Affected applications include:
- E-Trac
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will implement the new user interface, Next Experience, from the ServiceNow Tokyo upgrade.
Benefit
ServiceNow’s new user interface includes a significantly streamlined browsing experience.
What Can You Expect
Dashboards will replace homepages in the new user interface. Connect chat will be disabled in Next Experience. ITS will look into and enable a similar feature (Sidebar) shortly after the update.
What Actions Need to Be Done by ServiceNow Agents
Agents who created their personalized homepages must log in to ServiceNow and convert them into dashboards. Agents can begin to do this process now. There is no need to wait for the new user interface.
To do this, follow these steps:
1. Navigate to Self-Service > Homepage
2. From the list, select the homepage you want to copy.
3. Click the Homepage settings icon and choose Create Dashboard Version - Settings menu with Create Dashboard Version menu item
4. Select Create new dashboard or Add to existing dashboard and click Create
5. The Add to existing dashboard list contains only the dashboards you own. If you select this option, the homepage adds as a tab to the existing dashboard.
Check out the following links to learn more:
ServiceNow Product Documentation:
Preview the Next Experience UI on Our Test Instance:
https://sfsutest.service-now.com
ServiceNow Clone Dashboard Documentation:
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, February 24, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, February 24, 2023, from 6:00 p.m. to 7:00 p.m., ITS will apply the Oracle upgrades to the PROD database. There will be a brief interruption to all services connecting to the Oracle databases while the update occurs.
Benefit:
This update will ensure Oracle databases are compatible with the latest client software.
What Can You Expect
The following applications and services will not be available during patching:
• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Directory Search
• Email Account Services
• Grade Exceptions
• Password Change / Reset
• Pre-Requisite Roster
• SF State ID lookup
• Short Term Loan
• University Calendar
• Zeus Test
• Data refresh for OneCard
• Data refresh for some OnBase MVs
• Data refresh for HR_INTERFACE object
• MV refresh for Academic Technology
• MV refresh for Follett Bookstore
• MV refresh for the usage of Web Team, such as those Class Roster objects
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.