ITS Archived Alerts
Overview
ITS has successfully replaced the Network switch on the 8th floor of the Thornton Hall building.
What Can You Expect
All network connections (wired, wireless, and VoIP phones) on the 8th floor of the Thornton Hall building have been restored and are working normally at this time.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS has been made aware that a Network switch on the 8th floor of the Thornton Hall building has failed and the physical hardware will need to be replaced.
What Can You Expect
Some network connections (wired, wireless, and VoIP phones) on the 8th floor of the Thornton Hall building may be down briefly as ITS addresses this issue. Not all connections on the 8th floor of Thornton Hall will be impacted. ITS is currently working to replace this failed hardware and will send a follow-up announcement ASAP once it is completed.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur Friday, December 9th from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
Updates will be made to the Middle Class Scholarship (MCS) roster file to accommodate file layout changes effective 2022-2023.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, December 17, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Hensill Hall Maintenance: Network Upgrade (Thursday, December 22, 2022, from 8:00 a.m. – 10:00 a.m.)
Overview:
ITS will be performing a hardware upgrade to Network switch sfs-hen-842-sw-1 on Thursday, December 22, 2022, from 8:00 a.m. – 10:00 a.m. The upgraded switch hardware will be more secure than the current switch which has been diagnosed as no longer effective by the vendor.
What can you expect:
Some network connections (wired, wireless, and VoIP phones) on the 7th and 8th floors of the Hensill Hall building may be down briefly during the maintenance window. Not all connections on the 7th and 8th floors of Hensill Hall will be impacted. This maintenance will impact no other floors.
Support:
If you have questions or are experiencing issues outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, November 18th from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
Updates to the Middle Class Scholarship (MCS) roster file to accommodate file layout changes effective 2022-2023.
What Can You Expect
Both Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, November 12, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview:
The Campus Solutions (CS) and Human Resources (HR) PeopleTools 8.59 upgrade, a project mandated by the Chancellor’s Office, has been completed.
To ensure minimal impact to SF State, the ERP and Business Intelligence team worked in conjunction with campus subject matter experts to test functionality and connections between Campus Solutions (CS), Human Capital Management (HCM), Common Financial System (CFS), the SF State mobile app, and external vendors and local databases. We officially confirm that all applications are accessible and running efficiently.
What Can You Expect:
Applications that access PeopleSoft Campus Solutions and Human Resources directly are fully functional.
IMPORTANT: Winter 2022 registration is now available.
Support:
If you experience any issues, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Campus Solutions (CS) Class Roster page in the “Faculty Center” is currently experiencing technical issues. Information Technology Services is actively looking into the issue.
What Can You Expect
At this time, Faculty is unable to view their class rosters until the issue is resolved.
Support
If you have questions or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
To reduce potential threats resulting from compromised University accounts via phishing and Two-Factor Authentication (2FA) bombing, Information Technology Services (ITS) is reducing the number of Duo requests authorized before a system soft-lock for fifteen minutes takes effect. This process will reduce the susceptibility of campus users to 2FA bombing attempts.
2FA bombing happens when a cybercriminal attacks a susceptible account with multiple account-access requests. After gaining an approved Duo request, the attacker infiltrates additional 2FA devices and systems. The username and password are now compromised, and the cybercriminal has full access to the account.
What Can You Expect
On Friday, October 28, 2022, at 10 a.m., the number of Duo request prompts will be reduced. If the account exceeds the number of Duo request prompts, a soft-lock will be placed on the account to prevent further attempts for the next fifteen minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.